Shipping policy

hank you for shopping with Xelvo. We are committed to delivering your order safely and as quickly as possible. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–2 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been shipped, you will receive a confirmation message with tracking information (where available).

Shipping Time

We currently ship across Pakistan.

Estimated delivery times:

  • Major Cities: 2–4 business days
  • Other Areas: 3–7 business days

Please note that delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

If you offer Free Shipping, it will be clearly mentioned on the website or during promotional campaigns.

Order Tracking

Once your order has been dispatched, you may receive tracking details via email or SMS (where available) so you can monitor your shipment.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before placing your order.

Xelvo is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Failed Deliveries

If a delivery attempt is unsuccessful due to incorrect information, refusal to accept the package, or repeated failed delivery attempts, additional shipping charges may apply for reshipping the order.

Damaged or Lost Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date.

We will work with the courier to investigate the issue and help resolve it as quickly as possible.

International Shipping

At this time, Xelvo ships only within Pakistan. If international shipping becomes available in the future, this policy will be updated accordingly.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Xelvo
Email: shopxelvo@gmail.com
Phone: +92 300 8446990

Thank you for choosing Xelvo. We appreciate your trust and are committed to providing a smooth and reliable shopping experience.